Where to Go for Care

When you’re not feeling well, knowing where to turn can make getting care a little easier. Your medical plan gives you several options, from calling a nurse or meeting with a doctor online to visiting an urgent care center or emergency room. Choosing the option that best fits your needs can help you save time and manage your costs.

Know where to turn

Compare Your Options

Remember to save the emergency room for serious or life-threatening situations.

Virtual

Nurse Line

Cost
No cost
Wait
No wait

Best forUnderstanding symptoms and deciding what to do next

Virtual

Telehealth

Cost
No cost
Wait
Low wait

Best forMinor illnesses, prescriptions, and everyday health concerns

Virtual or in-person

Primary Care

Cost
Low cost
Wait
Low wait

Best forPreventive care, routine concerns, and ongoing conditions

In-person

Urgent Care

Cost
Mid cost
Wait
Mid wait

Best forConcerns that need prompt attention, like sprains or stitches

In-person

Emergency Room

Cost
High cost
Wait
High wait

Best forOnly for serious or life-threatening emergencies

24/7 care from the comfort of home

Telehealth

When you’re not feeling well, leaving home may be the last thing you want to do. Teladoc Health connects you with a board-certified doctor using your smartphone, tablet, or computer at no cost to you.

Doctors are available 24/7 to diagnose and treat common conditions, such as:

Teladoc Health also offers health coaching programs to help you reach your wellness goals.

Video

Where to Go for Care

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Contact

Benefit Questions

Alliant Benefit Advocate

Monday–Thursday, 8 a.m. to 5 p.m. PST, or Friday, 8 a.m. to 4:30 p.m. PST

Blue Shield

Policy #: W3002913